Prima City Tel Aviv Hotel

Minimum age for check-in is 18. Check-in is from 15:00, and check-out is until 11:00. During Saturdays and Jewish Holidays: check-in is at least one hour after the end of the holiday/Shabbat, and check-out is until 11:00.
Late check-out until 15:00 is available for an additional charge of 300 NIS, subject to availability and prior request. For early check-In or late check-out, please contact the reception.

Minimum age for check-in is 18. Children under the age of 2 can share parents' room with supplement of 35NIS + VAT per child, per night. For children 2-12 sharing parents' room supplement of 25% will apply, in addition supplement for larger room will be applied as well.

Please contact the hotel for information regarding parking.

The hotel is kosher under the supervision of the Tel Aviv Rabbinat.  Guests who avoid using electricity on Shabbat can approach the front desk in order to receive mechanical keys.  Candle lighting is allowed in a designated are a in the lobby. Lighting candles in your room is strictly forbbiden. 

The front desk is open 24/7. Guests are welcome to contact the front desk team for any question including medical support, taxi order, concierge services, laundry and more. For question prior to arrival please contact: [email protected] 

Guest Service call center is avaialble daily 07.00-23.00. Please Dial 0 from your room. 

Smoking is prohibited in the hotel rooms and all public areas except in designated places, where smoking is allowed, and which are explicitly marked.

Free Wifi is available at the property.

Contact the accessibility coordinator: Yaniv Yankovich, +972-3-7629000, [email protected]
Accessibility arrangements:

Parking for people with disabilities
The hotel an underground parking lot, where there are 2 parking spaces for people with disabilities (marked in blue) that are wide and allow the use of an electric wheelchair lift. There is no need to reserve a parking spot as the parking is upon availability. There is an additional fee of 70 NIS per day for parking for all guests, including disabled guests.

Entrance to the hotel
You can enter from the underground parking lot directly with a wheelchair to the elevators, which is about 60 cm wide, leading to the reception and the rooms. Alternatively, you can also enter the main entrance through the door next to the carousel entrance.

Reception
The hotel has an accessible reception that is suitable for wheelchair use. In addition, in the reception there is a hearing aid system intended for those with hearing disabilities who use hearing aids.

Accessible Restrooms
There are accessible restrooms located to the left of the hotel elevators.

Elevators
The guest elevators are wheelchair accessible. It is important to note that our elevators are about 60 cm wide, for a wheelchair whose width is over 60 cm the elevator will not be accessible to it. You can identify each floor number by feeling the braille signage on the surface of the frame. In addition, inside the elevator there is a voice announcement in Hebrew and English indicating which floor we are on. 

Technological aids for the hearing impaired
Technological aids for the hearing impaired. A technological aid is located in the accessible position of the reception.

Restaurant
The hotel restaurant is on the ground floor in front of the reception and can be entered with a wheelchair. The meals are served at the buffet, but the waiters are at your service to serve the food from the buffet to you.

Call center
The reception is working 24/7 and available at 03-7629000. You can also send an email to [email protected]. 

Rooms
The hotel has 2 deluxe rooms suitable for use with a wheelchair including an accessible bathroom. These rooms must be booked in advance, especially during the summer months, holidays and weekends. It is possible to add a single sofa in these rooms for the accommodation of a companion, or alternatively, you can book an adjoining room for the use of a companion (for a fee).

Animals
The entry of animals is generally prohibited, only accommodation of guide dogs for the blind and severely visually impaired is allowed and must be notified in advance.

Hotel staff
Most of our hotel staff has undergone a workshop for accessible service and are at your service for any kind of assistance, so that we can make your stay with us more comfortable. For any questions or requests, contact us in advance by phone: 03-7629000 or by email: [email protected]

Secure luggage storage is available for all our guests for free before check-in and after check-out.

Laundry and dry cleaning services are available for an additional charge – the laundry service form and laundry bag are located in your room closet. Laundry submitted before 11:00 AM will be returned the same day (except on Saturdays and holidays). Fill out the attached form and dial 0 to request pickup. Ironing in the rooms is prohibited. An ironing room with an iron and ironing board is available for self-service at all times, free of charge, on the 8th floor. 

Please contact the reception in order to get the information regarding availabiltiy and rates: +972-3-7629010 or e-mail: [email protected]

After reserving a room a link to the e-concierge system will be sent through which you can check-in and receive offers for activities within the hotel and other services that are available. 

We can offer a private meeting room and audio/video equipment with extra charge.