Cancellation policy Israel

Reservation cancellation/change:

Procedures for Cancellations and Changes to Reservations
 

1. Reservation changing and cancellation procedures
   1. Cancellation of the reservation will be possible from any page on the Company's Website in the "My reservations" tab in the lower left part of the page. The User will be required to enter a username (email address) in the appropriate place. After entering a username, a temporary code will be sent to the email or mobile phone for logging in to the personal area. Canceling the reservation is subject to the cancellation policy defined in the Terms & Conditions and detailed below. In addition, cancelling a reservation is also possible using an online form on the Company Website in the tab: https://www.prima.co.il/cancellation-policy at the bottom of the page.
   2. Changes to the reservation cannot be made directly on the Website. A User who has made a reservation and wishes to change it will do so via email: [email protected] or by calling +972-3-9533400. The User will provide the reservation details.
   3. The customer will bear the costs of the change, including the difference, if any, between the price of the Services when he made the reservation and their price after the change.
   4. Cancellation of a reservation for Services or any part of them will not be considered a change, but a cancellation.

 

1. Reservation cancellation and change policy
   1. The chain’s cancellation policy is in accordance with the provisions of the Consumer Protection Law, 5741-1981 (hereinafter: "the Consumer Protection Law") and all regulations established pursuant to it.
   2. Reservation cancellation for persons with a disability, senior citizens, or new immigrants:
      A customer of accommodation who is a person with a disability as defined in the Equal Rights for Persons with Disabilities Law, 5748-1988, a senior citizen (over 65 years old), or a new immigrant (whose immigrant certificate or immigrant eligibility certificate from the Ministry of Aliyah and Immigrant Absorption was issued less than 5 years ago) may cancel the reservation if all the conditions listed below are met:
      • The cancellation of the reservation is made within four months from the date of execution of the transaction or from the date of receipt of the transaction details document, whichever is later, provided that the conclusion of the transaction included a conversation between the dealer and the consumer, including a conversation via electronic communication, and provided that there are more than 7 business days remaining until the time of accommodation.
      • If a cancellation is made by a booker of accommodation belonging to one of the populations listed in this section, the guest will attach to the cancellation notice a reference (using one of the means mentioned above) that he is a member of one of the above populations, in accordance with what is detailed in the Consumer Protection Law.
      • If a cancellation has been made in accordance with the cancellation conditions mentioned in this section, the booking party will be charged a cancellation fee in the amount of NIS 100 (one hundred) or in the amount of 5% (five percent) of the value of the reservation, whichever is lower.
       
      Reservation cancellation method:
      The reservation can be cancelled, if applicable, under the conditions stated in the cancellation policy. The reservation must be canceled by means of a "cancellation notice" - a notice that the customer sends which includes his/her name and the identification number.If the cancellation notification/request was delivered verbally, an additional identifying detail, agreed upon at the time the order was made, must be provided.
      In the event a charge is incurred in accordance with the cancellation policy, the credit card used when making the reservation will be charged.
      
      
   3. Reservation cancellation rules at Prima chain Hotels:

 
 
Mendeli Street Hotel
 
Cancellation Notification:
A cancellation may be made using a "cancellation notification" - a notice that the customer has sent in each of the following ways, which includes the name of the customer and his/her identification number:
 
a. Verbally-by telephone, number +972-3-5202700 or +972-3-552-2220 or by means of a verbal notice at the place of business: Mendeli Street Hotel, 5 Mendeli St. Tel Aviv, 6390705.
b. By registered mail to: Mendeli Street Hotel, 5 Mendeli St. Tel Aviv, 6390705.
c. By e-mail to the address: [email protected]d. Via website: https://www.prima-hotels-israel.com/myreservations/login  or  https://www.prima-hotels-israel.com/cancellation-policy
 
Cancellation Policy:
"Jewish Holidays"- according to their dates in the Hebrew calendar.
"High Season"-Jewish Holidays and during additional periods of high demand. When making a reservation for a date which falls during High Season, there will be an indication that this is High Season.
"Regular Season" - dates that are not included in either “High Season” or “Jewish Holidays” (according to their dates in the Jewish calendar).

Regular Season

• Reservations during the Regular Season for one and up to four rooms and up to four nights: no cancellation fee will be charged for reservations cancelled up to. Reservations cancelled less than 24 hours prior to arrival date or in the event of a no show: full cancellation fee will be charged.
• Reservations during the Regular Season for one and up to four rooms and for five nights and more: no cancellation fee will be charged for reservations cancelled up to 24 hours prior to arrival date. Reservations cancelled less than 24 hours prior to arrival date will be charged 50% of the entire reservation. Reservations cancellation in the event of a no show: full cancellation fee will be charged.

High Season & Jewish Holidays (Hebrew Calendar) 

• For reservations during High Season and Jewish Holidays (Hebrew Calendar):  no cancellation fee will be charged for reservations cancelled up to 7 days prior to arrival date. Cancellation within less than 7 days prior to arrival date or in the event of a no show: full cancellation fee will be charged.

Reservations for five or more rooms

• For reservations of five or more rooms: no cancellation fee will be charged for reservations cancelled up to 30 days prior to arrival date. For reservations cancelled less than 30 days prior to arrival date or in the event of a no show: full cancellation fee will be charged.

 
Prima Tel Aviv
 
Cancellation Notification:
A cancellation may be made using a "cancellation notification" - a notice that the customer has sent in each of the following ways, which includes the name of the customer and his/her identification number:
 
a. Verbally-by telephone, number +972-3-552-2220 or +972-3-520-6666 or by means of a verbal notice at the place of business: Hotel Prima Tel Aviv, 105 Hayarkon St. Tel Aviv, 6343272.
b. By registered mail to: Hotel Prima Tel Aviv, 105 Hayarkon St. Tel Aviv, 6343272
c. By e-mail to the address: [email protected] or [email protected]
d. Via website: https://www.prima-hotels-israel.com/myreservations/login  or  https://www.prima-hotels-israel.com/cancellation-policy
 
Cancellation Policy:
"Jewish Holidays"- according to their dates in the Hebrew calendar.
"High Season"-Jewish Holidays and during the Maccabiah. When making a reservation for a date which falls during High Season, there will be an indication that this is High Season.
"Regular Season" - dates that are not included in either “High Season” or “Jewish Holidays” (according to their dates in the Jewish calendar).

 Regular Season

• Reservations during the Regular Season for one and up to four rooms and up to four nights: no cancellation fee will be charged for reservations cancelled up to 24 hours prior to arrival date.  Reservations cancelled less than 24 hours prior to arrival date or in the event of a no show: full cancellation fee will be charged.
• Reservations during the Regular Season for one and up to four rooms and for five nights and more: no cancellation fee will be charged for reservations cancelled up to 24 hours prior to arrival date.  Reservations cancelled less than 24 hours prior to arrival date will be charged 50% of the entire reservation. Reservations cancellation in the event of a no show: full cancellation fee will be charged.

High Season & Jewish Holidays (Hebrew Calendar)  

• For reservations during High Season and Jewish Holidays (Hebrew Calendar): no cancellation fee will be charged for reservations cancelled up to 7 days prior to arrival date. Cancellation within less than 7 days prior to arrival date or in the event of a no show: full cancellation fee will be charged.

Reservations for five or more rooms

• For reservations of five or more rooms: no cancellation fee will be charged for reservations cancelled up to 30 days prior to arrival date. For reservations cancelled less than 30 days prior to arrival date or in the event of a no show: full cancellation fee will be charged.

 
Prima City
 
Cancellation Notification:
A cancellation may be made using a "cancellation notification" - a notice that the customer has sent in each of the following ways, which includes the name of the customer and his/her identification number:
 
a. Verbally-by telephone, number +972-3-552-2220 or +972-3-7629007 or by means of a verbal notice at the place of business: Hotel Prima City, 9 Mapu St. Tel Aviv, 6357708
b. By registered mail to: Hotel Prima City, 9 Mapu St. Tel Aviv, 6357708
c. By e-mail to the address: [email protected]or [email protected]
d. Via website: https://www.prima-hotels-israel.com/myreservations/login  or  https://www.prima-hotels-israel.com/cancellation-policy
 
Cancellation Policy:
"Jewish Holidays" - according to their dates in the Hebrew calendar.
"High Season" - Jewish Holidays and during the Maccabiah period. When making a reservation for a date which falls during High Season, there will be an indication that this is High Season.
"Regular Season" - dates that are not included in either “High Season” or “Jewish Holidays” (according to their dates in the Jewish calendar).

Regular Season

• Reservations during the Regular Season for one and up to four rooms and up to four nights: no cancellation fee will be charged for reservations cancelled up to 24 hours prior to arrival date.  Reservations cancelled less than 24 hours prior to arrival date or in the event of a no show: full cancellation fee will be charged.
• Reservations during the Regular Season for one and up to four rooms and for five nights and more: no cancellation fee will be charged for reservations cancelled up to 24 hours prior to arrival date.  Reservations cancelled less than 24 hours prior to arrival date will be charged 50% of the entire reservation. Reservations cancellation in the event of a no show: full cancellation fee will be charged.

High Season & Jewish Holidays (Hebrew Calendar)  

• For reservations during High Season and Jewish Holidays (Hebrew Calendar): no cancellation fee will be charged for reservations cancelled up to 7 days prior to arrival date. Cancellation within less than 7 days prior to arrival date or in the event of a no show: full cancellation fee will be charged.

Reservations for five or more rooms

• For reservations of five or more rooms: no cancellation fee will be charged for reservations cancelled up to 30 days prior to arrival date. For reservations cancelled less than 30 days prior to arrival date or in the event of a no show: full cancellation fee will be charged.

 
Hotel 75
 
Cancellation Notification:
A cancellation may be made using a "cancellation notification" - a notice that the customer has sent in each of the following ways, which includes the name of the customer and his/her identification number:
 
a. Verbally-by telephone, number +972-3-552-2220 or +972-3-5212518 or by means of a verbal notice at the place of business: Hotel 75, 75 Allenby St. Tel Aviv, 6513413
b. By registered mail to: Hotel 75, 75 Allenby St. Tel Aviv, 6513413
c. By e-mail to the address: [email protected] or [email protected]
d. Via website: https://www.prima-hotels-israel.com/myreservations/login  or  https://www.prima-hotels-israel.com/cancellation-policy


Cancellation Policy:
"Jewish Holidays" - according to their dates in the Hebrew calendar.
"High Season"- Jewish Holidays and during additional periods of high demand. When making a reservation for a date which falls during High Season, there will be an indication that this is High Season.
"Regular Season" - dates that are not included in either “High Season” or “Jewish Holidays” (according to their dates in the Jewish calendar).
 
All Year 

• Reservations for one and up to four rooms: no cancellation fee will be charged for reservations cancelled up to 24 hours prior to arrival date. Reservations cancelled less than 24 hours prior to arrival date or in the event of a no show: full cancellation fee will be charged.

 Reservations for five or more rooms
 

• For reservations of five or more rooms: no cancellation fee will be charged for reservations cancelled up to 30 days prior to arrival date. For reservations cancelled less than 30 days prior to arrival date or in the event of a no show: full cancellation fee will be charged.

 
Jacob Samuel
 
Cancellation Notification:
A cancellation may be made using a "cancellation notification" - a notice that the customer has sent in each of the following ways, which includes the name of the customer and his/her identification number:
 
a. Verbally-by telephone, number +972-3-552-2220 or +972-3-555-2000 or by means of a verbal notice at the place of business: Hotel Jacob Samuel, 197 Dizengof St. Tel Aviv.
b. By registered mail to: Hotel Jacob Samuel, 197 Dizengof St. Tel Aviv.
c. By e-mail to the address: [email protected]or [email protected];
d. Via website: https://www.prima-hotels-israel.com/myreservations/login  or  https://www.prima-hotels-israel.com/cancellation-policy
 
Cancellation Policy:
"Jewish Holidays"- according to their dates in the Hebrew calendar.
"High Season"- Jewish Holidays and during additional periods of high demand. When making a reservation for a date which falls during High Season, there will be an indication that this is High Season.
"Regular Season" - dates that are not included in either “High Season” or “Jewish Holidays” (according to their dates in the Jewish calendar).

All Year
 

• Reservations for one and up to four rooms:no cancellation fee will be charged for reservations cancelled up to 24 hours. Reservations cancelled less than 24 hours prior to arrival date or in the event of a no show: full cancellation fee will be charged.
• Reservations during the Regular Season for one and up to four rooms and for four nights and more:no cancellation fee will be charged forreservations cancelled up to 24 hours prior to arrival date. Reservations cancelled less than 24 hours prior to arrival date will be charged 50% of the entire reservation. Reservations cancellation in the event of a no show: full cancellation fee will be charged.

 
Reservations for five or more rooms
 

• For reservations of five or more rooms:no cancellation fee will be charged for reservations cancelled up to 30 days prior to arrival date. For reservations cancelled less than 30 days prior to arrival date or in the event of a no show: full cancellation fee will be charged.

Prima Link
 
Cancellation Notification:
A cancellation may be made using a "cancellation notification" - a notice that the customer has sent in each of the following ways, which includes the name of the customer and his/her identification number:
 
a. Verbally-by telephone, number +972-3-552-2220 or +972-3-7709777 or by means of a verbal notice at the place of business: Hotel Prima Link, 4 Mota Gur St., Petah Tikva 4952801
b. By registered mail to: Hotel Prima Link, 4 Mota Gur St., Petah Tikva 4952801
c. By e-mail to the address: [email protected]or [email protected]
d. Via website: https://www.prima-hotels-israel.com/myreservations/login  or  https://www.prima-hotels-israel.com/cancellation-policy
 
Cancellation Policy:
 "Jewish Holidays"- according to their dates in the Hebrew calendar.
"High Season" - Jewish Holidays and during the Maccabiah period. When making a reservation for a date which falls during High Season, there will be an indication that this is High Season.
"Regular Season" - dates that are not included in either “High Season” or “Jewish Holidays” (according to their dates in the Jewish calendar).
 
Regular Season

• Reservations during the Regular Season for one and up to four rooms and up to four nights: no cancellation fee will be charged for reservations cancelled up to 24 hours prior to arrival date. Reservations cancelled less than 24 hours prior to arrival date or in the event of a no show: full cancellation fee will be charged.

 
High Season & Jewish Holidays (Hebrew Calendar)
 

• For reservations during High Season and Jewish Holidays (Hebrew Calendar): no cancellation fee will be charged for reservations cancelled up to 7 days prior to arrival date. Cancellation within less than 7 days prior to arrival date or in the event of a no show: full cancellation fee will be charged.

 
Reservations for five or more rooms
 

• For reservations of five or more rooms: no cancellation fee will be charged for reservations cancelled up to 30 days prior to arrival date. For reservations cancelled less than 30 days prior to arrival date or in the event of a no show: full cancellation fee will be charged.

 
 
Prima Millenium
 
Cancellation Notification:
A cancellation may be made using a "cancellation notification" - a notice that the customer has sent in each of the following ways, which includes the name of the customer and his/her identification number:
 
a. Verbally-by telephone, number +972-3-552-2220 or +972-9-763-6363 or by means of a verbal notice at the place of business: Hotel Prima Millennium, 2 Hatidhar St. Raanana 4366504
b. By registered mail to: Hotel Prima Millennium, 2 Hatidhar St. Raanana 4366504
c. By e-mail to the address: [email protected] or [email protected]
d. Via website: https://www.prima-hotels-israel.com/myreservations/login  or  https://www.prima-hotels-israel.com/cancellation-policy
 
 
Cancellation Policy:
"Jewish Holidays"- according to their dates in the Hebrew calendar.
"High Season" - Jewish Holidays and during the Maccabiah period. When making a reservation for a date which falls during High Season, there will be an indication that this is High Season.
"Regular Season" - dates that are not included in either “High Season” or “Jewish Holidays” (according to their dates in the Jewish calendar).
 
Regular Season

• Reservations during the Regular Season for one and up to four rooms and up to four nights: no cancellation fee will be charged for reservations cancelled up to 24 hours prior to arrival date. Reservations cancelled less than 24 hours prior to arrival date or in the event of a no show: full cancellation fee will be charged.

High Season & Jewish Holidays (Hebrew Calendar)

• For reservations during High Season and Jewish Holidays (Hebrew Calendar): no cancellation fee will be charged for reservations cancelled up to 7 days prior to arrival date. Cancellation within less than 7 days prior to arrival date or in the event of a no show: full cancellation fee will be charged.

 
Reservations for five or more rooms

• For reservations of five or more rooms: no cancellation fee will be charged for reservations cancelled up to 30 days prior to arrival date. For reservations cancelled less than 30 days prior to arrival date or in the event of a no show: full cancellation fee will be charged.  

 

David Tower
 
Cancellation Notification:
A cancellation may be made using a "cancellation notification" - a notice that the customer has sent in each of the following ways, which includes the name of the customer and his/her identification number:
 
a. Verbally-by telephone, number +972-3-552-2220 or +972-9-3730014 or by means of a verbal notice at the place of business: Hotel David Tower, 8 King David st., Netanya 4211503
b. By registered mail to: Hotel David Tower, 8 King David st., Netanya 4211503
c. By e-mail to the address: [email protected] 
d. Via website: https://www.prima-hotels-israel.com/myreservations/login  or  https://www.prima-hotels-israel.com/cancellation-policy


Cancellation Policy:
"Jewish Holidays"- according to their dates in the Hebrew calendar.
"High Season" - Jewish Holidays, Months; April, May, August, October, and November and during the Maccabiah period. When making a reservation for a date which falls during High Season, there will be an indication that this is High Season.
"Regular Season" - dates that are not included in either “High Season” or “Jewish Holidays” (according to their dates in the Jewish calendar).
 
Regular Season

• Reservations during the Regular Season for one and up to four rooms and up to four nights: no cancellation fee will be charged for reservations cancelled up to 24 hours prior to arrival date. Reservations cancelled less than 24 hours prior to arrival date or in the event of a no show: full cancellation fee will be charged.

High Season & Jewish Holidays (Hebrew Calendar)

• For reservations during High Season and Jewish Holidays (Hebrew Calendar): no cancellation fee will be charged for reservations cancelled up to 7 days prior to arrival date. Cancellation within less than 7 days prior to arrival date or in the event of a no show: full cancellation fee will be charged.

 
Reservations for five or more rooms

• For reservations of five or more rooms: no cancellation fee will be charged for reservations cancelled up to 30 days prior to arrival date. For reservations cancelled less than 30 days prior to arrival date or in the event of a no show: full cancellation fee will be charged.

Prima Kings
 
Cancellation Notification:
A cancellation may be made using a "cancellation notification" - a notice that the customer has sent in each of the following ways, which includes the name of the customer and his/her identification number:
 
a. Verbally-by telephone, number +972-3-552-2220 or +972-3-7709777 or by means of a verbal notice at the place of business: Hotel Prima Link, 4 Mota Gur St., Petah Tikva 4952801
b. By registered mail to: Hotel Prima Link, 4 Mota Gur St., Petah Tikva 4952801
c. By e-mail to the address: [email protected]or [email protected]
d. Via website: https://www.prima-hotels-israel.com/myreservations/login  or  https://www.prima-hotels-israel.com/cancellation-policy
 
Cancellation Policy:
 "Jewish Holidays"- according to their dates in the Hebrew calendar.
"High Season" - Jewish Holidays and during the Maccabiah period. When making a reservation for a date which falls during High Season, there will be an indication that this is High Season.
"Regular Season" - dates that are not included in either “High Season” or “Jewish Holidays” (according to their dates in the Jewish calendar).
 
Regular Season
 

• Reservations during the Regular Season for one and up to four rooms and up to three nights: no cancellation fee will be charged for reservations cancelled up to 48 hours prior to arrival date. Reservations cancelled less than 48 hours prior to arrival date or in the event of a no show: full cancellation fee will be charged.
• Reservations during the Regular Season for one and up to four rooms and for 4 nights and more: no cancellation fee will be charged for reservations cancelled up to 48 hours prior to arrival date.  Reservations cancelled less than 48 hours prior to arrival date will be charged 50% of the entire reservation. Reservations cancellation in the event of a no show: full cancellation fee will be charged.

 
High Season & Jewish Holidays (Hebrew Calendar) except Sukkot
 

• For reservations during High Season and Jewish Holidays (Hebrew Calendar) except Sukkot: no cancellation fee will be charged for reservations cancelled up to 14 days prior to arrival date. Cancellation within less than 14 days prior to arrival date or in the event of a no show: full cancellation fee will be charged.

 
Sukkot
 

• For reservations during Sukkot: no cancellation fee will be charged for reservations cancelled up to 30 days prior to arrival date. Cancellation within less than 30 days prior to arrival date or in the event of a no show: full cancellation fee will be charged.  

 
 
Reservations for five or more rooms
 

• For reservations of five or more rooms: no cancellation fee will be charged for reservations cancelled up to 30 days prior to arrival date. For reservations cancelled less than 30 days prior to arrival date or in the event of a no show: full cancellation fee will be charged.

 
 
Prima Royale
 
Cancellation Notification:
A cancellation may be made using a "cancellation notification" - a notice that the customer has sent in each of the following ways, which includes the name of the customer and his/her identification number:
 
a. Verbally-by telephone, number +972-3-552-2220 or +972-2-5607114 or by means of a verbal notice at the place of business: Hotel Prima Royale, 3 Mendale St. Jerusalem 9214705
b. By registered mail to: Hotel Prima Royale, 3 Mendale St. Jerusalem 9214705
c. By e-mail to the address: [email protected] or [email protected]
d. Via website: https://www.prima-hotels-israel.com/myreservations/login  or  https://www.prima-hotels-israel.com/cancellation-policy
 
 
Cancellation Policy:
"Jewish Holidays"- according to their dates in the Hebrew calendar.
"High Season"- Jewish Holidays, months; April, May, October, November and during additional periods of high demand. When making a reservation for a date which falls during High Season, there will be an indication that this is High Season.
"Regular Season" - dates that are not included in either “High Season” or “Jewish Holidays” (according to their dates in the Jewish calendar).
 
Regular Season
 

• Reservations during the Regular Season for one and up to four rooms and up to three nights: no cancellation fee will be charged for reservations cancelled up to 48 hours prior to arrival date. Reservations cancelled less than 48 hours prior to arrival date or in the event of a no show: full cancellation fee will be charged.
• Reservations during the Regular Season for one and up to four rooms and for 4 nights and more: no cancellation fee will be charged for reservations cancelled up to 48 hours prior to arrival date.  Reservations cancelled less than 48 hours prior to arrival date will be charged 50% of the entire reservation. Reservations cancellation in the event of a no show: full cancellation fee will be charged.

 
High Season & Jewish Holidays (Hebrew Calendar)
 

• For reservations during High Season and Jewish Holidays (Hebrew Calendar): no cancellation fee will be charged for reservations cancelled up to 14 days prior to arrival date. Cancellation within less than 14 days prior to arrival date or in the event of a no show: full cancellation fee will be charged.

Reservations for five or more rooms
 

• For reservations of five or more rooms: no cancellation fee will be charged for reservations cancelled up to 30 days prior to arrival date. For reservations cancelled less than 30 days prior to arrival date or in the event of a no show: full cancellation fee will be charged.

 
 
Prima Park
 
Cancellation Notification:
A cancellation may be made using a "cancellation notification" - a notice that the customer has sent in each of the following ways, which includes the name of the customer and his/her identification number:
 
a. Verbally-by telephone, number +972-3-552-2220 or +972-2-6582222 or by means of a verbal notice at the place of business: Hotel Prima Park, 2 Vilnay St. Jerusalem 9611001
b. By registered mail to: Hotel Prima Park, 2 Vilnay St. Jerusalem 9611001
c. By e-mail to the address: [email protected]or [email protected]
d. Via website: https://www.prima-hotels-israel.com/myreservations/login  or  https://www.prima-hotels-israel.com/cancellation-policy
 
Cancellation Policy:
"Jewish Holidays"- according to their dates in the Hebrew calendar.
"High Season"- Jewish Holidays, months; April, May, October, November and during additional periods of high demand. When making a reservation for a date which falls during High Season, there will be an indication that this is High Season.
"Regular Season" - dates that are not included in either “High Season” or “Jewish Holidays” (according to their dates in the Jewish calendar).
 
 
Regular Season

• Reservations during the Regular Season for one and up to four rooms and up to three nights: no cancellation fee will be charged for reservations cancelled up to 48 hours prior to arrival date.  Reservations cancelled less than 48 hours prior to arrival date or in the event of a no show: full cancellation fee will be charged.
• Reservations during the Regular Season for one and up to four rooms and for 4 nights and more: no cancellation fee will be charged for reservations cancelled up to 48 hours prior to arrival date.  Reservations cancelled less than 48 hours prior to arrival date will be charged 50% of the entire reservation. Reservations cancellation in the event of a no show: full cancellation fee will be charged.

High Season & Jewish Holidays (Hebrew Calendar)

• For reservations during High Season and Jewish Holidays (Hebrew Calendar): no cancellation fee will be charged for reservations cancelled up to 7 days prior to arrival date. Cancellation within less than 7 days prior to arrival date or in the event of a no show: full cancellation fee will be charged.

Reservations for five or more rooms

• For reservations of five or more rooms: no cancellation fee will be charged for reservations cancelled up to 30 days prior to arrival date. For reservations cancelled less than 30 days prior to arrival date or in the event of a no show: full cancellation fee will be charged.

 

Prima Palace
 
Cancellation Notification:
A cancellation may be made using a "cancellation notification" - a notice that the customer has sent in each of the following ways, which includes the name of the customer and his/her identification number:
 
a. Verbally-by telephone, number +972-3-552-2220 or +972-2-5311811 or by means of a verbal notice at the place of business: Hotel Prima Palace, 2A Pines St. Jerusalem 9128002
b. By registered mail to: Hotel Prima Palace, 2A Pines St. Jerusalem 9128002
c. By e-mail to the address: [email protected]or [email protected];
d. Via website: https://www.prima-hotels-israel.com/myreservations/login  or  https://www.prima-hotels-israel.com/cancellation-policy
 
Cancellation Policy: 
"Jewish Holidays"- according to their dates in the Hebrew calendar.
"High Season"- Jewish Holidays, months; April, May, October, November and during additional periods of high demand. When making a reservation for a date which falls during High Season, there will be an indication that this is High Season.
"Regular Season" - dates that are not included in either “High Season” or “Jewish Holidays” (according to their dates in the Jewish calendar).
Regular Season
 

• Reservations during the Regular Season for one and up to four rooms and up to three nights: no cancellation fee will be charged for reservations cancelled up to 48 hours prior to arrival date. Reservations cancelled less than 48 hours prior to arrival date or in the event of a no show: full cancellation fee will be charged.
• Reservations during the Regular Season for one and up to four rooms and for 4 nights and more: no cancellation fee will be charged for reservations up to 48 hours prior to arrival date. Reservations cancelled less than 48 hours prior to arrival date will be charged 50% of the entire reservation. Reservations cancellation in the event of a no show: full cancellation fee will be charged.

 
 High Season & Jewish Holidays (Hebrew Calendar) except Sukkot
 

• For reservations during High Season and Jewish Holidays (Hebrew Calendar) except Sukkot: no cancellation fee will be charged for reservations cancelled up to 14 days prior to arrival date. Cancellation within less than 14 days prior to arrival date or in the event of a no show: full cancellation fee will be charged.

 
Sukkot
 

• For reservations during Sukkot: no cancellation fee will be charged for reservations cancelled up to 30 days prior to arrival date. Cancellation within less than 30 days prior to arrival date or in the event of a no show: full cancellation fee will be charged. 

 
Reservations for five or more rooms
 

• For reservations of five or more rooms: no cancellation fee will be charged for reservations cancelled up to 30 days prior to arrival date. For reservations cancelled less than 30 days prior to arrival date or in the event of a no show: full cancellation fee will be charged.

 
 
Prima Vera
 
Cancellation Notification:
A cancellation may be made using a "cancellation notification" - a notice that the customer has sent in each of the following ways, which includes the name of the customer and his/her identification number:
 
a. Verbally-by telephone, number +972-3-552-2220 or +972-2-62509209 or by means of a verbal notice at the place of business: Hotel Prima Vera, 23 Hillel St. Jerusalem 9458123
b. By registered mail to: Hotel Prima Vera, 23 Hillel St. Jerusalem 9458123
c. By e-mail to the address: [email protected]or [email protected]
d. Via website: https://www.prima-hotels-israel.com/myreservations/login  or  https://www.prima-hotels-israel.com/cancellation-policy
 
Cancellation Policy:
 "Jewish Holidays"- according to their dates in the Hebrew calendar.
"High Season"- Jewish Holidays and during additional periods of high demand. When making a reservation for a date which falls during High Season, there will be an indication that this is High Season.
"Regular Season" - dates that are not included in either “High Season” or “Jewish Holidays” (according to their dates in the Jewish calendar).
 
Regular Season
 

• Reservations during the Regular Season for one and up to four rooms and up to three nights: no cancellation fee will be charged for reservations cancelled up to 48 hours prior to arrival date. Reservations cancelled less than 48 hours prior to arrival date or in the event of a no show: full cancellation fee will be charged.
• Reservations during the Regular Season for one and up to four rooms and for 4 nights and more: no cancellation fee will be charged for reservations cancelled up to 48 hours prior to arrival date.  Reservations cancelled less than 48 hours prior to arrival date will be charged 50% of the entire reservation. Reservations cancellation in the event of a no show: full cancellation fee will be charged.

 
High Season & Jewish Holidays (Hebrew Calendar)
 

• For reservations during High Season and Jewish Holidays (Hebrew Calendar): no cancellation fee will be charged for reservations cancelled up to 14 days prior to arrival date. Cancellation within less than 14 days prior to arrival date or in the event of a no show: full cancellation fee will be charged.

Reservations for five or more rooms
 

• For reservations of five or more rooms: no cancellation fee will be charged for reservations cancelled up to 30 days prior to arrival date. For reservations cancelled less than 30 days prior to arrival date or in the event of a no show: full cancellation fee will be charged.

 
 
Prima Music
 
Cancellation Notification:
A cancellation may be made using a "cancellation notification" - a notice that the customer has sent in each of the following ways, which includes the name of the customer and his/her identification number:
 
a. Verbally-by telephone, number +972-3-552-2220 or +972-8-6388553 or by means of a verbal notice at the place of business: Hotel Prima Music, Coral Beach Eilat 8806459
b. By registered mail to: Hotel Prima Music, Coral Beach Eilat 8806459
c. By e-mail to the address: [email protected]or [email protected]
d. Via website: https://www.prima-hotels-israel.com/myreservations/login  or  https://www.prima-hotels-israel.com/cancellation-policy
 
Cancellation Policy:
 "Jewish Holidays"- according to their dates in the Hebrew calendar.
"High Season" – The months of July and August and during additional periods of high demand. When making a reservation for a date which falls during High Season, there will be an indication that this is High Season.
"Regular Season" - dates that are not included in either “High Season” or “Jewish Holidays” (according to their dates in the Jewish calendar).
 
Low Season (December, January and February)  

• Reservations during the Regular Season for one and up to four rooms and up to three nights: no cancellation fee will be charged for reservations cancelled up to 24 hours prior to arrival date. Reservations cancelled less than 24 hours prior to arrival date or in the event of a no show: full cancellation fee will be charged.
• Reservations during the Regular Season for one and up to four rooms and for 4 nights and more: no cancellation fee will be charged for reservations cancelled up to 24 hours prior to arrival date. Reservations cancelled less than 24 hours prior to arrival date will be charged 50% of the entire reservation. Reservations cancellation in the event of a no show: full cancellation fee will be charged.

Regular Season (April-June, September-November *except Jewish Holidays)  

•  Reservations during the Regular Season for one and up to four rooms and up to three nights: no cancellation fee will be charged for reservations cancelled up to 72 hours prior to arrival date. Reservations cancelled less than 72 hours prior to arrival date or in the event of a no show: full cancellation fee will be charged.
• Reservations during the Regular Season for one and up to four rooms and for 4 nights and more: no cancellation fee will be charged for reservations cancelled up to 72 hours prior to arrival date. Reservations cancelled less than 72 hours prior to arrival date will be charged 50% of the entire reservation. Reservations cancellation in the event of a no show: full cancellation fee will be charged.

 
Jewish Holidays (Hebrew Calendar) & High Season (July and August)

• For reservations during High Season and Jewish Holidays (Hebrew Calendar): no cancellation fee will be charged for reservations cancelled up to 14 days prior to arrival date. Cancellation within less than 14 days prior to arrival date or in the event of a no show: full cancellation fee will be charged.

 Reservations for five or more rooms

• For reservations of five or more rooms: no cancellation fee will be charged for reservations cancelled up to 30 days prior to arrival date. For reservations cancelled less than 30 days prior to arrival date or in the event of a no show: full cancellation fee will be charged.

 

Oasis Spa Club
 
Cancellation Notification:
A cancellation may be made using a "cancellation notification" - a notice that the customer has sent in each of the following ways, which includes the name of the customer and his/her identification number:
 
a. Verbally-by telephone, number +972-3-552-2220 or +972-8-668-8000 or by means of a verbal notice at the place of business: Hotel Oasis Spa Club, Ein Bokek, Dead Sea, Israel
b. By registered mail to Hotel Oasis Spa Club, Ein Bokek, Dead Sea, Israel 8693000
c. By e-mail to the address: [email protected]or [email protected]
d. Via website: https://www.prima-hotels-israel.com/myreservations/login  or  https://www.prima-hotels-israel.com/cancellation-policy
 
Cancellation Policy:
 "Jewish Holidays"- according to their dates in the Hebrew calendar.
"High Season" - The months of April, May, October, November and during additional periods of high demand. When making a reservation for a date which falls during High Season, there will be an indication that this is High Season.
"Regular Season" - dates that are not included in either “High Season” or “Jewish Holidays” (according to their dates in the Jewish calendar).
 
Regular Season
 

• Reservations during the Regular Season for one and up to four rooms and up to four nights:no cancellation fee will be charged for reservations cancelled up to 48 hours. Reservations cancelled less than 48 hours prior to arrival date or in the event of a no show: full cancellation fee will be charged.
• Reservations during the Regular Season for one and up to four rooms and for five nights and more: no cancellation fee will be charged for reservations cancelled up to 48 hours. Reservations cancelled less than 48 hours prior to arrival date will be charged 50% of the entire reservation. Reservations cancellation in the event of a no show: full cancellation fee will be charged.

 
High Season & Jewish Holidays (Hebrew Calendar) 
 

• For reservations during High Season and Jewish Holidays (Hebrew Calendar): no cancellation fee will be charged for reservations cancelled  up to 14 days prior to arrival date. Cancellation within less than 14 days prior to arrival date or in the event of a no show: full cancellation fee will be charged.

 
Reservations for five or more rooms
 

• For reservations of five or more rooms:no cancellation fee will be charged for reservations cancelled up to 30 days prior to arrival date. For reservations cancelled less than 30 days prior to arrival date or in the event of a no show: full cancellation fee will be charged.

 
 
Prima Galil
 
Cancellation Notification:
A cancellation may be made using a "cancellation notification" - a notice that the customer has sent in each of the following ways, which includes the name of the customer and his/her identification number:
 
a. Verbally - by telephone, number +972-3-552-2220 or +972-4-8559949 or by means of a verbal notice at the place of business: Hotel Prima Galil, 1 Elhadif St. Tiberias 1410502
b. By registered mail to: Hotel Prima Galil, 1 Elhadif St. Tiberias 1410502
c. By e-mail to the address: [email protected]  or [email protected]
d. Via website: https://www.prima-hotels-israel.com/myreservations/login  or  https://www.prima-hotels-israel.com/cancellation-policy
 
Cancellation Policy:
 "Jewish Holidays" - according to their dates in the Hebrew calendar.
"High Season" - The month of August and during additional periods of high demand. When making a reservation for a date which falls during High Season, there will be an indication that this is High Season.
"Regular Season" - dates that are not included in either “High Season” or “Jewish Holidays” (according to their dates in the Jewish calendar).
 
Regular Season

• Reservations during the Regular Season for one and up to four rooms and up to three nights: no cancellation fee will be charged for reservations cancelled up to 24 hours. Reservations cancelled less than 24 hours prior to arrival date or in the event of a no show: full cancellation fee will be charged.

 High Season & Jewish Holidays (Hebrew Calendar)

• For reservations during High Season and Jewish Holidays (Hebrew Calendar): no cancellation fee will be charged for reservations cancelled up to 7 days prior to arrival date. Cancellation within less than 7 days prior to arrival date or in the event of a no show: full cancellation fee will be charged.

 
Reservations for five or more rooms

• For reservations of five or more rooms: no cancellation fee will be charged for reservations cancelled up to 30 days prior to arrival date. For reservations cancelled less than 30 days prior to arrival date or in the event of a no show: full cancellation fee will be charged.