Cancellation policy Greece

Reservation cancellation/change:

1. Cancellation of the reservation will be possible from any page on the Company's Website in the "My reservations" tab in the lower left part of the page. The User will be required to enter a username (email address) in the appropriate place. After entering a username, a temporary code will be sent to the email for logging in to the personal area. Cancelling the reservation is subject to the cancellation policy defined in the Terms & Conditions and detailed below. In addition, cancelling a reservation is also possible using an online form on the Company Website in the tab: www.prima-hotels-israel.com/cancellation-policy  at the bottom of the page.
2. Changes to the reservation cannot be made directly on the Website. A User who has made a reservation and wishes to change it will do so via email or by calling the hotel. The User will provide the reservation details.
3. The customer will bear the costs of the change, including the difference, if any, between the price of the Services when he made the reservation and their price after the change.
4. Cancellation of a reservation for Services or any part of them will not be considered a change, but a cancellation.

1. The chain’s cancellation policy is in accordance with the provisions of the Consumer Protection Law, 5741-1981 (hereinafter: "the Consumer Protection Law") and all regulations established pursuant to it.
2. Reservation cancellation for persons with a disability, senior citizens, or new immigrants:
   A customer of accommodation who is a person with a disability as defined in the Equal Rights for Persons with Disabilities Law, 5748-1988, a senior citizen (over 65 years old), or a new immigrant (whose immigrant certificate or immigrant eligibility certificate from the Ministry of Aliyah and Immigrant Absorption was issued less than 5 years ago) may cancel the reservation if all the conditions listed below are met:
   • The cancellation of the reservation is made within four months from the date of execution of the transaction or from the date of receipt of the transaction details document, whichever is later, provided that the conclusion of the transaction included a conversation between the dealer and the consumer, including a conversation via electronic communication, and provided that there are more than 7 business days remaining until the time of accommodation.
   • If a cancellation is made by a booker of accommodation belonging to one of the populations listed in this section, the guest will attach to the cancellation notice a reference (using one of the means mentioned above) that he is a member of one of the above populations, in accordance with what is detailed in the Consumer Protection Law.

The reservation can be cancelled, if applicable, under the conditions stated in the cancellation policy. The reservation must be cancelled by means of a "cancellation notice" - a notice that the customer sends which includes his/her name and the identification number .If the cancellation notification/request was delivered verbally, an additional identifying detail, agreed upon at the time the order was made, must be provided. In the event a charge is incurred in accordance with the cancellation policy, the credit card used when making the reservation will be charged.
 

• Reservations during low & middle Season cancelled up to 24 hours prior to arrival date no cancellation fees apply, cancellation after this time and in cases of noshow - full cancellation fee will be charged.

• Reservations during high season cancelled up to 48 hours prior to arrival date no cancellation fees apply, cancellation after this time and in cases of noshow - full cancellation fee will be charged.

• Reservations during high season cancelled up to 48 hours prior to arrival date no cancellation fees apply, cancellation after this time and in cases of noshow - full cancellation fee will be charged.