slider
FIND & BOOK
Check-In
Check-Out
Search
Prima Hotels -

Best Rate Guarantee

We Guarantee the Best Available Rate       

 
Did you actually get the best available room rate at Prima Hotels?
 
If you've made an online booking at Prima Hotels official website and later on found a lower rate –
We guarantee to match it.
best rate guarantee     Here's how it works: 

 
If you have an existing reservation with Prima Hotels official website – don’t cancel your reservation – just yet.
 
After finalizing your reservation. Contact our customer service and let us know where you've received a lower rate – and we will match it – pending these conditions:

The lower room rate is still available, when we check it and online booking is still possible.
The lower room rate applies for the same room type, you’ve booked online at the:
Same hotel Same check-in and check-out dates Same Board Same booking conditions (non-refundable, breakfast included etc.)
 
You can still cancel your room. But wait - if you can't cancel anymore (like when you book last-minute or choose a non-refundable room) we'll still accept your claim if you contact us within 24 hours of booking.
 
If we're unable to match the lower price because of one of these terms, you will keep your existing reservation - including the cancellation policy.
 
Exceptions: we can't guarantee a lower price if:
 
You've made a reservation through a website that doesn't specify the hotel until after you've made a reservation.
 
…or if you've reserved an hotel room through or combined with:
 
Loyalty points / Frequent guest
 
Membership rates
 
Or any other 'reward' type discounts or promotions given by the hotel you've booked


Opening hours Sundays - Thursdays : 8.30 a.m. till 6 p.m.